Return & Refund Policy

Effective Date: June 1, 2024

At Big Tez House Of Drums LLC ("we," "our," or "us"), customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions regarding refunds for products and services purchased through our website, www.bigtezhouseofdrums.com (the "Site").

Many of our products are preloved, carefully curated to ensure quality and functionality. Please note that these preloved items are sold as-is and are not eligible for return or refund. We appreciate your understanding and are committed to providing transparent information about our products to help you make informed purchasing decisions.Refunds for Products

Eligibility for Refunds

To be eligible for a refund, please ensure that:

The product was purchased in the last 30 days.
The product is in its original packaging.
The product is unused and in the same condition that you received it.
You have the receipt or proof of purchase.
The product is non of our pre-loved items.

Non-Returnable Items

Certain items are not eligible for a refund, including:

Gift cards.
Downloadable software products.
Perishable goods (e.g., food, flowers).
Custom or personalized items.
Sale or clearance items.
Pre-Loved items.

Return Process

Initiate a Return: Contact our customer service team at contact@bigtezhouseofdrums.com to initiate a return. Please provide your order number and the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
Packaging: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
Shipping: Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Refund Process

Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: Refunds will be processed within [7-10 business days] of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Refunds for Services

Eligibility for Refunds

Refunds for services may be available under the following conditions:

You requested a refund within 30 days of purchase.
The service was not delivered as described or was not delivered at all.
You have a valid reason for requesting a refund, supported by evidence (e.g., screenshots, correspondence).

Refund Process

Request a Refund: Contact our customer service team at contact@bigtezhouseofdrums.com to request a refund. Please provide your order number, the service in question, and the reason for the refund request.
Evaluation: We will evaluate your request and notify you of the approval or rejection of your refund.
Processing: If your refund is approved, we will process the refund to your original method of payment within [7-10 business days].

Exceptions

Late or Missing Refunds

If you have not received your refund within the specified time frame, please:

Check your bank account or credit card statement again.
Contact your bank or credit card provider, as processing times can vary.
If you have done all of this and still have not received your refund, please contact us at [your contact information].

Sale Items

Only regular-priced items and non pre-loved items may be refunded. Sale or clearance items are not eligible for a refund.

If you have questions or comments about this Refund Policy, please contact us at:

Big Tez House Of Drums LLC

10 Michael Drive

Greenville, SC 29611

contact@bigtezhouseofdrums.com

+1 (864) 314-2672

This Refund Policy was last updated on June 1, 2024.